TERMS & CONDITIONS
1. Introduction
Welcome to Pet-First.com, a web, mobile application designed to provide pet health care services. By using our services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree to these terms, please do not use our services.
2. Services Provided
Pet-First.com offers a range of services aimed at improving the health and well-being of your pets. By using the app, you acknowledge and agree to the following:
2.1 Health Consultation Information
We offer two types of health consultation services to assist with your pet’s medical needs:
- Telemedicine Consultations: Virtual consultations with licensed veterinarians via video call or messaging. These consultations are for non-emergency issues and will involve the veterinarian providing advice based on the information you provide about your pet’s condition. Telemedicine consultations are not a replacement for in-person visits for emergency care or complex conditions.
- House Call Consultations: In-person visits from licensed veterinarians who will visit your home to provide care for your pet. House calls are subject to availability based on location and may incur additional charges. These visits are available for routine health checks, vaccinations, and follow-ups.
2.2 Training
We offer training services to help improve your pet’s behaviour and obedience. Our training services include:
- Basic Obedience Training: Training sessions to address essential commands, housebreaking, and socialization for puppies and adult dogs.
- Behavioural Training: Specialized sessions for dealing with issues like aggression, anxiety,or destructive behaviour.
- Virtual Training: Online classes and tutorials are available for owners who prefer remote training sessions for their pets.
Training services may be conducted virtually or in-person, depending on availability and the nature of the training required. Clients must follow the guidelines provided by trainers to ensure the best results for their pets.
2.3 Grooming
Pet-First.com offers grooming services to ensure your pet stays clean, healthy, and comfortable. Our grooming services include:
- Basic Grooming: Bathing, nail trimming, brushing, and ear cleaning for pets of all breeds and sizes.
- Specialized Grooming: For pets with specific needs, such as long-haired breeds, senior pets, or pets with skin conditions.
All grooming services are performed by certified professionals to ensure your pet’s safety and comfort.
3. Account Registration
To use certain features of Pet-First.com, you must create an account. You agree to:
- Provide accurate, current, and complete information during the registration process.
- Maintain the confidentiality of your account credentials and notify us immediately if you believe your account has been compromised.
4. User Responsibilities
You agree not to use Pet-First.com for any unlawful or prohibited activities, including:
- Engaging in fraudulent behaviour or misusing the app’s features.
- Uploading content that is offensive, harmful, or violates the rights of others.
- Violating any applicable laws or regulations.
5. Payment Terms
Pet-First.com may offer paid services, such as consultations or premium features. Payment terms will be clearly outlined within the app. By subscribing to any paid services, you agree to the pricing and payment terms associated with those services.
6. Limitation of Liability
Pet-First.com provides health-related services and resources but does not replace professional veterinary advice. We are not liable for any health outcomes related to the use of the app’s features.
7. Termination
We reserve the right to suspend or terminate your account if you violate these terms or misuse the service. You may also terminate your account at any time by contacting us.
8. Modifications
We may update or modify these Terms & Conditions at any time. Users will be notified of significant changes through the app or via email.
